Effective date: October 15, 2026
Who We Are
This website, dawsontow.com, is run by Dawson Tow Service in Dallas, Texas. Phone: (972) 362-1607. Email: dispatch@dawsontow.com. This policy explains what information we collect, how we use it and the choices you have.
Information We Collect
- Information you give us: when you fill out a tow request or contact form, we collect your name, phone number, email, pickup and drop-off locations, vehicle details and any notes you add.
- Calls and texts: when you call or text us, we may keep a record of the call or message and the details you share.
- Information collected automatically: like most websites, our server and the tools listed below collect basic data such as IP address, browser and device type, pages visited and the date and time of your visit.
How We Use Your Information
- To send a truck and complete the service you asked for
- To call, text or email you about your request, quote or service
- To keep records for billing, insurance claims and legal duties
- To keep the website safe and working
Text Messages (SMS)
If you give us your mobile number and agree to receive texts, we may send you messages about your tow request, such as dispatch updates, driver arrival times and service follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. See our Terms & Conditions for full messaging terms.
How We Share Information
We do not sell your personal information. We share it only:
- With licensed and insured third-party tow contractors when they complete your tow or roadside request for us. They receive only the details needed to do the job, such as your name, phone number, locations and vehicle details.
- With the drop-off location you choose, such as a repair shop or body shop
- With your insurance company when you ask us to
- With service providers that help us run our website, forms, phone and text messaging, who may use it only to provide those services to us
- When the law requires it, or to protect our rights and safety
Third-Party Services
Our website uses these outside services, which may set cookies or collect data under their own privacy policies:
- LeadConnector (HighLevel): runs our tow request and contact forms and our customer messaging
- Google reviews widget: shows our Google reviews on the site
- Google Maps: shows the map on our contact page
- Our hosting and content delivery network: keeps the site fast and secure
Cookies
Cookies are small files saved by your browser. Our site and the services listed above use cookies to make forms work, remember your choices and keep the site secure. Our forms may ask for your cookie consent. You can block or delete cookies in your browser settings, but some parts of the site, such as the request forms, may not work without them.
Data Security and Retention
We take reasonable steps to protect your information. No website or online service is completely secure. We keep request and service records only as long as we need them for the reasons above or as the law requires.
Your Choices
You can ask us to see, correct or delete the personal information we hold about you, or to stop contacting you. Email dispatch@dawsontow.com or call (972) 362-1607. To stop text messages, reply STOP to any message.
Children
This site is not meant for children under 13, and we do not knowingly collect their information.
Changes to This Policy
We may update this policy from time to time. The effective date at the top shows the latest version.